Smart access for high tech manufacturer
Installing a multi-factor biometric solution for physical- and logical access
A German high tech manufacturer used smart cards to assign access rights to his 500 employees, visitors and facility management staff for many years. For login to the PCs they used passwords, which needed to be changed every week.
For the employees it has been convenient to use smart cards and passwords as long as they did not lose or forget them. Less convenient for the administration and IT department was to change the passwords all four weeks, or if an employee came back from vacation and had simply forgotten his password. The HR time & attendance software was connected to the employees smart cards to approve time & attendance for salary and insurance purposes. Suppliers, guests workers and visitors got the smart card only for one day, so they needed to fill out documents, showing their ID card every day at the reception desk.
We made a deep dive to get the necessary overview about all required physical- / log in / SSO / time & attendance processes. Our target was to accelerate the all over process, to improve the security level and to increase the convenience level for all the people involved in the daily identity management process. After a solution design proposal we started with a pilot for 50 selected employees. This run successfully 4 weeks, so we entered a next step to use our solution fort the guest workers, suppliers and visitors. After another 4 weeks we could confirm that it also run successful.
What we have done was to implement a multi factor biometric solution for physical- and for logical access, as well as a time & attendance system using the same biometrics processed by one high level identity management software. After people had been biometrically registered, they got their different security level access rights defined via the identity management software. Same was done with suppliers, with guest workers and visitors.
Especially in industrial environments it is absolutely necessary to have a clear picture about all required locations where access control is required. Using biometric technology depends on multiple factors, and these factors differ from location to location, from facility to facility.
It is absolutely fundamental to get all parties involved before the projects starts: top management, IT department, HR, legal, facility management and finally the users as well. Without understanding in detail the whole access process combined with identity management the solution will not work smooth. Therefore, the solution design, the accurate enrollment of all people, running a pilot for proof concept is a MUST.
All smart cards have been replaced by biometric technology. Forgotten or lost smart cards are not generating trouble in terms of additional costs or less security. Forgotten pass words, or pass word written down on paper to remember them are history. Suppliers and guest workers only need to be biometrically registered once – instead every time they come to the facility. Visitors have been pleased about the innovative, uncomplicated access methods.
So, we could improve performance, increase security and user convenience.
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